Introducing ‘Community Score Card Methodology’ in Banswara, South Rajasthan

Freedom from Hunger India Trust (FFH-IT) is implementing Rajasthan Nutrition Project in two tribal districts viz. Sirohi and Banswara of Southern Rajasthan. The project aims to develop integrated strategies and community based action plans that facilitate increased food security which would, in turn, help to reduce malnutrition among women and children in the region.

FFH-IT organised a three day training workshop from 6 January 2016 to 8 January 2016 at Abu Road in Sirohi District to implement the Community Score Methodology in this project. Community score card (CSC) methodology has been accepted as one of the measure in the project, to achieve the outcome of improving service linkages and accessibility. The Community Score Card is a citizen-driven accountability measure for the assessment, planning, monitoring and evaluation of service delivery. It is designed to complement conventional supply-side mechanisms of accountability by bringing together service users and service providers at one platform to gather feedback from service users and improve communication between communities and service providers. The Community score card first helps to identify the underlying obstacles or gaps to effective service delivery, and then develop a shared strategy for their improvement. The CSC is simple to use and can be adapted to any sector entailing service delivery.

The Workshop and training on CSC was composed of classroom session and field exercise session.

The first two days were devoted to class room session and working sessions, to understand:

1. Concept, Rationale and Background of CSC depicting CSC model as use as a tool

2. Getting acquainted with six steps of conducting CSC:

•  Preparatory Ground work--- Identification of the facility , rapport building with the community

•  Input tracking score card---Preparing inventory of the materials and infrastructure of the facility.

•  Performance community score card---Decide, prioritise and score the indicators as service users.

•  Self evaluation  Score card---Service providers decide and score the indicators

•  Interface meeting and action planning process---Develop action plan based on consensus scores and joint decisions by the community and service providers.

•  Institutionalisation---Follow up of score cards and advocate for process, system or policy change.

 One day was spent in the village to practice the above mentioned steps.

The task of practicing the CSC at the field level was completed and the trainees received firsthand experience of conducting CSC in the community.  A Post field work review was also conducted to assess the understanding, experience of conducting CSC and to know it’s usefulness. The major outcomes and lessons learnt revealed by the trainee participants were the following:

  • The CSC process helps to empower community to generate the right based demands.

  • The CSC helps the community to define indicators in order to improve services of supply side during the process of CSC.

  • The Performance score cards are being done with classification of four focus groups to draw indicators and score them for services with mothers of 0-2 and o-3 year’s children, pregnant women and adolescent girls (4 focus groups).

  • The indicators were listed as per their order of preferences as per the designated format, finalize and prioritized 5-8 indicators and scored them through brain storming with the participants of each group. The reasons were also sought for scoring and suggestions were taken for improving the scores.